Refund policy

Last updated: 29 October 2026

30-Day Money-Back Guarantee

We're confident in Vitamood. If you've given it a proper try and you're not happy, our 30-Day Money-Back Guarantee lets you get your money back on your first order, subject to the conditions below.

Who is eligible

• The guarantee applies to your first Vitamood order only, and is limited to one claim per customer and household. We identify customers by name, email address, delivery address and payment method.
• For Subscribe & Save customers, the guarantee applies to your first subscription order only. Later renewal orders are not covered by the guarantee.
• You must submit your claim within 30 days of the delivery date shown in your tracking.
• Vitamood works best with consistent daily use, so we ask that your child has taken it as directed for at least 21 days before you make a claim.

How to claim

1. Email hello@tryvitamood.com.au with the subject line "Money-Back Guarantee", including your order number, how long the product was used, and a short note on your experience.
2. Once your claim is approved, we'll email you our return address and instructions.
3. Return the product (including opened or partially used packs) to us using a tracked postage service. Return postage is at your own expense, and we are not responsible for returns lost in transit without tracking.
4. Once we receive your return, we'll process your refund to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

What is refunded

• Refunds cover the product price paid only. Original shipping charges, express shipping upgrades and return postage are not refunded.
• Multi-packs and bundles: the guarantee covers one opened unit. Any additional units are refundable only if they are returned unopened, sealed and in resaleable condition. Opened additional units are not refundable under the guarantee.
• Discounts applied to your order are deducted from the refund amount (you are refunded what you actually paid).

Other options

If you'd prefer, we're happy to offer store credit or a partial refund that lets you keep the product instead of returning it. These are optional alternatives. You are always entitled to choose the standard refund described above.

Not covered by the guarantee

• Repeat orders, and any order after a previous guarantee claim by the same customer or household
• Subscription renewal orders (after your first subscription order)
• Gift cards, and free or bonus items
• Orders that are the subject of a chargeback or payment dispute
• Claims made more than 30 days after delivery, or returns not received by us

We reserve the right to decline guarantee claims where we reasonably believe the guarantee is being misused, including multiple claims made using different names, emails, addresses or payment methods.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or is not what you ordered, please email us at hello@tryvitamood.com.au as soon as possible after delivery, with your order number and photos of the item and packaging.

We'll assess the issue and arrange a replacement or refund in line with your rights under the Australian Consumer Law. Where we need the item returned, we'll cover the reasonable cost of return postage. These rights apply regardless of the 30-Day Money-Back Guarantee and are not limited by its conditions.

Change of Mind

Because our products are consumables, outside of the 30-Day Money-Back Guarantee we do not accept returns or offer refunds for change of mind. Please review your order carefully before checkout, including subscription settings, flavours and quantities.

Chargebacks

If you have any issue with your order, please contact us before raising a dispute with your bank. Customers who initiate a chargeback instead of contacting us are not eligible for the 30-Day Money-Back Guarantee on that order.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Refund Policy, including the conditions of our 30-Day Money-Back Guarantee, excludes, restricts or modifies any right you have under the Australian Consumer Law.

Need Help?

For any questions about your order or a refund, contact us at:

📧 hello@tryvitamood.com.au