Cancellation policy

Vitamood Subscribe & Save Terms

Last updated: 29 October 2026

These Subscribe & Save Terms govern the recurring subscription program offered by Vitamood (formerly Moodi). They form part of our Terms of Service and apply whenever you select the "Subscribe & Save" option on a Vitamood product page.

1. What you are agreeing to

The Subscribe & Save option is presented on each subscription-eligible product page as a separate choice from the one-time purchase option. It is clearly labelled with:

• The subscription discount that applies to each subscription order
• The delivery frequency you select (for example, every 30 days)
• That the order will renew and be charged automatically until you cancel

By actively selecting Subscribe & Save (rather than the one-time purchase option) and completing checkout, you are entering into a recurring subscription with Vitamood, and you authorise Vitamood to automatically charge your nominated payment method on the schedule shown at checkout until you cancel your subscription in accordance with these terms.

2. No lock-in: cancel anytime

There is no minimum commitment and no cancellation fee. You can cancel your subscription at any time, and no further orders will be processed or charged after your cancellation takes effect.

3. How we keep you informed

We make sure you always know you are subscribed and when your next charge is coming. You will receive:

• A subscription confirmation email when you sign up, confirming that you have an active subscription, your delivery frequency, the price, your next renewal date, and step-by-step instructions on how to manage, skip or cancel your subscription.
• A renewal reminder email before every charge, showing the upcoming renewal date, the amount that will be charged, and a direct link to manage or cancel your subscription before the charge is processed.
• An order confirmation email each time a subscription order is processed, with your order details and a link to manage your subscription.
• A shipping confirmation email with tracking once each order has been dispatched.

Your subscription details, including your next renewal date and charge amount, can also be viewed at any time in your customer account.

It is your responsibility to keep the email address on your account current and to make sure our emails are not blocked or filtered to spam. We rely on the email address you provided at checkout for all subscription notifications, and notices sent to that address are treated as received.

4. Billing

• Your first order is charged at the time of checkout.
• Each renewal order is charged automatically to the payment method you provided at checkout, on the renewal date shown in your customer account and in your reminder emails.
• Each renewal is charged at the subscription price in effect at the time of renewal. We may change subscription pricing on reasonable notice. A price change will never affect an order that has already been processed.
• If a renewal payment fails (for example, due to an expired card or insufficient funds), we will contact you to update your payment details. Your subscription may be paused or cancelled if payment cannot be processed.

5. How to manage or cancel your subscription

You can skip, change or cancel your subscription at any time, in either of these ways:

• Self-service, instantly: log in to your customer account, or click the "Manage Subscription" link in any subscription email we send you, then select Cancel. Self-service cancellations take effect immediately.
• Email our team: email hello@tryvitamood.com.au with the subject line "Cancel Subscription" and the email address or order number used for your subscription. We action email requests within one (1) business day.

Cancellation cut-off: to stop your next order, your cancellation must take effect before that renewal is processed. Self-service cancellations work right up until the renewal is processed. If you cancel by email, please send your request at least one (1) business day before your renewal date so our team has time to action it. A renewal that is processed before your cancellation takes effect will be shipped and charged, and your cancellation will apply to all future orders.

6. Once an order is processed

Once a subscription order has been processed (charged), it cannot be cancelled, changed or refunded, and it will be shipped to you. This is because you are notified before every charge and can cancel or skip at any time before it is processed.

We do not refund a processed subscription order because you forgot about your subscription, did not read our reminder emails, or no longer want the product.

The only exceptions are:

• your first subscription order, which is covered by our 30-Day Money-Back Guarantee on the conditions set out in our Refund Policy (renewal orders are not covered by the guarantee); and
• orders that arrive damaged, faulty or incorrect, which are handled under our Refund Policy and your rights under the Australian Consumer Law.

7. Payment disputes (chargebacks)

If you have any concern about a subscription charge, including a charge you do not recognise, please contact us first at hello@tryvitamood.com.au. We respond to all customer enquiries within one (1) business day and can resolve almost every issue without a payment dispute.

Where a customer has:

• actively selected the Subscribe & Save option at checkout,
• received a subscription confirmation email explaining the subscription and how to cancel,
• received a renewal reminder email before the disputed charge, and
• not cancelled before the renewal was processed,

and that customer then raises a payment dispute (chargeback) with their card issuer or bank, we will:

• submit a complete evidence pack to the issuing bank in defence of the dispute, including the product page, checkout record, subscription confirmation email, renewal reminder email and delivery tracking;
• cancel the subscription and suspend the customer's account from further purchases pending resolution;
• treat the disputed order as ineligible for our 30-Day Money-Back Guarantee; and
• recover from the customer any chargeback fees and reasonable administrative costs we incur in responding to the dispute, where permitted by law.

Nothing in this clause limits your rights under the Australian Consumer Law or the rules of your card scheme.

8. Pre-orders

When you place a pre-order, you are reserving a product not yet in stock. Full or partial payment may be taken at checkout. You may cancel a pre-order for a refund if it has not yet been fulfilled. Once fulfilled, our standard Refund Policy applies.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Subscribe & Save Terms operates to exclude, restrict, or modify any consumer guarantee or other right that applies to you under the Australian Consumer Law.

10. Changes to these terms

We may update these Subscribe & Save Terms from time to time. We will post the updated terms on this page and update the "Last updated" date above. Material changes that affect existing subscriptions will be notified to active subscribers by email. Your continued participation in the subscription after the effective date of any change constitutes acceptance of the updated terms.

11. Contact

If you have any questions about your subscription, please contact us at hello@tryvitamood.com.au.